Kaspersky
Question

Password manager freezing on add application

  • 3 April 2019
  • 2 replies
  • 624 views

Hi everyone,

I have been trying to add an application into the password manager. When I click on add application, then click browse, it loads the page, then freezes every time. I have tried restarting my computer a few times, but it still freezes and I have to close it with task manager because nothing else will work. I am running Kaspersky total security on Windows 10, version 1809 on a PC with a 64 bit operating system. Could the 64 bit operating system be the problem? I have noticed that the Kaspersky, including the password manager is 32 bit, and couldn't seem to find a 64 bit version.

Thanks,
Justine.

2 replies

Userlevel 6
Badge +1
Hi. Welcome to the New kaspersky Community.
It could be a compatibility issue.
Right click on offending app, open "properties" setting, "compatibility" settings.
Try different windows settings.
Userlevel 5
Badge
Hi, Justine, this could be a known issue, there is a workaround that we (technical support team) can provide you via an incident (not via this forum). Please submit an incident to technical support via my.kaspersky.com and send me its number via a private message on this forum. I will provide you with the instructions.

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