Kaspersky
Question

Password Check refresh

  • 11 December 2020
  • 6 replies
  • 102 views

I’ve been updating my passwords to get away from a few duplicates I use. So I’ve used the Password Generator (works nicely) to generate unique passwords over the past couple of days. However, when I select the Refresh button, some of the entries still come up as the OLD passwords I was using (when I click on “Show”), and therefore still appear as “Compromised Password”, even though the NEW passwords I generated auto-fill correctly when I log into those sites.

Any suggestions, please?


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6 replies

Userlevel 7
Badge +9

@Wayne1950 Welcome. I can’t reproduce your issue, can you please specify  your KPM version.

Hi Berny, thanks for your reply. 

I have Kaspersky Security Cloud 21.1… is that the right answer?

Sorry… it looks like it is version 9.0.2.

Thx

Userlevel 7
Badge +9

@Wayne1950 

Actually the latest KSCloud version is 21.2.16.590
Concerning your issue with KPM 9.0.2 please contact Kaspersky Lab Technical Support

Thx again. When I go to the My Kaspersky | Support page, a pop-up box says “Please select your region”…. but there is no entry for Canada….

Userlevel 7
Badge +9

@Wayne1950 Please select any other region, a Support Team collaborator will be glad assist you.