Kaspersky
Question

Online sync wiped all my passwords

  • 31 October 2020
  • 5 replies
  • 78 views

Userlevel 1

Hello,

I turned on sync feature today and all sites lost their credentials. Now I'm only left with a list of sites without credentials.

 

Is there an automatic backup somewhere on the system so I can try to restore the database before the incident?

 

This is what it looks like right now:

 


5 replies

Userlevel 7
Badge +8

@espresso Did you try KPM logout / login ?

Also : https://support.kaspersky.com/KPM/Win9.2/en-US/126789.htm

Userlevel 1

Logout/login doesn’t help, unfortunately. The data in my kaspersky account is the same as in the app.
By the way, I’m running a standalone version of the premium app.

 

I know there’s an option to manually create a backup but I was thinking there is some kind of internal backup.

Userlevel 7
Badge +8

@espresso About  “Automatic synchronization of data on all devices” & “Data backup” :

https://support.kaspersky.com/KPMWin/8.5/en-EN/85461.htm

 

 

Userlevel 1

This link doesn’t host any relevant info regarding my problem.  I also found another user with the same problem. It remained unresolved.

https://community.kaspersky.com/kaspersky-security-cloud-11/sync-with-icloud-how-can-i-go-back-to-get-my-informations-saved-in-kaspersky-password-app-9212

Userlevel 7
Badge +8

@espresso If the vault is deleted or modified by accident the only option is a recovery  with an offline backup.

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