Online sync wiped all my passwords

  • 31 October 2020
  • 5 replies

Userlevel 1


I turned on sync feature today and all sites lost their credentials. Now I'm only left with a list of sites without credentials.


Is there an automatic backup somewhere on the system so I can try to restore the database before the incident?


This is what it looks like right now:


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5 replies

Userlevel 7
Badge +9

@espresso Did you try KPM logout / login ?

Also : https://support.kaspersky.com/KPM/Win9.2/en-US/126789.htm

Userlevel 1

Logout/login doesn’t help, unfortunately. The data in my kaspersky account is the same as in the app.
By the way, I’m running a standalone version of the premium app.


I know there’s an option to manually create a backup but I was thinking there is some kind of internal backup.

Userlevel 7
Badge +9

@espresso About  “Automatic synchronization of data on all devices” & “Data backup” :




Userlevel 1

This link doesn’t host any relevant info regarding my problem.  I also found another user with the same problem. It remained unresolved.


Userlevel 7
Badge +9

@espresso If the vault is deleted or modified by accident the only option is a recovery  with an offline backup.