Kaspersky
Question

Mouse Scrolling

  • 28 January 2020
  • 5 replies
  • 111 views

Anyone know why I cannot scroll down page with my mouse when using Kaspersky Password Safe?


5 replies

Userlevel 7
Badge +7

@Petali Welcome. 
Schould  we understand that the mouse scroll wheel  is not working when  KPM  is on top of a browser page.

The mouse works fine with everything else i do, i am not in any browser, password safe is just opened as a normal app. What i want to know has the password safe app got scrolling capability.

The side bar is far to thin for me to see and use clearly

Userlevel 7
Badge +7

Can’t you scroll with the mouse wheel in the window located at the left from the side bar ?

yes, that right

Userlevel 7
Badge +8

Hello @Petali,

I agree, the light grey side bar is very narrow & difficult to see. 

The mouse does scroll vertically through the KPM application windows. 

 

 

 

If the mouse is not scrolling please do the following:

  1. Check KPM hardware & software requirements?
  2. Resize KPM application window - recheck?
  3. Export KPM data.
  4. Make a KPM Backup.
  5. Uninstall KPM.
  6. Download & reinstall KPM.
  7. If "KPM mouse scrolling" problem is not resolved after following 1 to 6 & if KPM is licensed, please contact Kaspersky Technical Support, after logging the request, you’ll receive an automated email with an INC+12digits reference #, then, normally within 5 business days, a Kaspersky Technical Support human will contact you, also by email; you can continue to communicate with them via email or by updating the INC in your MyKaspersky account.

Also, (I) find the Search & Favourites features useful

 

If KPM is not lisensed or if I can help further, please let me know? 

Thank you:pray_tone3:

Flood:whale:

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