Kaspersky
Solved

Laptop Slowed down


OS : Version 21H1 (OS Build 19043.1052)

Application version : 21.3.10.391©

I have a license in Kaspersky.

Hi, today I installed the password manager on my android phone and purchased the premium account (I am already using premium version of internet security and VPN for both my laptop and android phone). 

The problem is that when I try to move my cursor in a browser (Chrome or Mozilla for example) and in general while using any application am experiencing a lag like I have to wait for a few seconds for the cursor to move. Also while watching YouTube suppose I try to pause the video with spacebar, then have to wait 1-2 second until the video is actually paused.

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Best answer by Wesly.Zhang 12 July 2021, 07:43

Hello,

Please exit KPM and disable its browers addone and check this issue again. Any better after that? If this issue doesn’t disappear, I think this problem is not related to KPM.

Regards.

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3 replies

Userlevel 7
Badge +5

Hello,

Please exit KPM and disable its browers addone and check this issue again. Any better after that? If this issue doesn’t disappear, I think this problem is not related to KPM.

Regards.

yes it became significantly faster. Thank You

Userlevel 5
Badge +1

It is necessary to wait till the next week for the new KPM extension release and retest the issue.

The current version of KPM extension is 5.0.8.43

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