Kaspersky
Question

Kaspersky Password Manager is not opening

  • 28 February 2020
  • 14 replies
  • 1543 views

The application won't open. I click and it won't open. I deleted and installed the app many times. It didn't work. Please help me.


14 replies

Userlevel 7
Badge +9

@Laxuzer Welcome. Can you please provide a GSI Log :

https://support.kaspersky.com/common/diagnostics/3632 

Click and download GSI.

@Laxuzer Welcome. Can you please provide a GSI Log :

https://support.kaspersky.com/common/diagnostics/3632 

Pls answer.

Userlevel 7
Badge +3

Hi,

Uninstall KPM and better after that restart pc.

And after that download and install new latest version from here and check problem.
 

I tried, but the problem continues. The Problem Is Not Solved.

x2
When I reinstall it opens but after the first restart of the pc it don’t open anymore.

Userlevel 7
Badge +11

I tried, but the problem continues. The Problem Is Not Solved.

Hello @Laxuzer 

:a:

  1. :question: Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. :question: If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. :question: Does the system meet KPM system requirements?
  4. :question: Is KPM licensed?

:b:
Please do the following:

:one: Create a System Restore Point.
:two: Run Windows in Safe Mode.
:three: Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

:four: Return to Windows Normal Mode. 

:five: Shutdown computer using Full Shutdown, not Restart.
:six: Power computer on, login. 
:seven:Uninstall KPM using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

:eight: Download a new KPM installer,  install KPM

:question: Recheck original issue?

  • Fixed:clap_tone3:
  • Not fixed:disappointed_relieved: , please raise the issue with Kaspersky Technical Support, they will ask for a new GSI & Windows LogsTraces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +11

x2, When I reinstall it opens but after the first restart of the pc it don’t open anymore.

Hello @Battlestar Galactica

Welcome!

:a:

  1. :question: Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. :question: If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. :question: Does the system meet KPM system requirements?
  4. :question: Is KPM licensed?

:b:
Please do the following:

:one: Create a System Restore Point.
:two: Run Windows in Safe Mode.
:three: Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

:four: Return to Windows Normal Mode. 

:five: Shutdown computer using Full Shutdown, not Restart.
:six: Power computer on, login. 
:seven:Uninstall KPM, using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

:eight: Download a new KPM installer,  install KPM.

:question: Recheck original issue?

  • Fixed:clap_tone3:
  • Not fixed:disappointed_relieved: , please raise the issue with Kaspersky Technical Support, they will ask for a GSI & Windows LogsTraces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

I tried, but the problem continues. The Problem Is Not Solved.

Hello @Laxuzer 

:a:

  1. :question: Is KPM being installed as a stand alone package or a part of other Kaspersky software?
  2. :question: If part of other Kaspersky software, name, version & patch(x)? x=letter. 
  3. :question: Does the system meet KPM system requirements?
  4. :question: Is KPM licensed?

:b:
Please do the following:

:one: Create a System Restore Point.
:two: Run Windows in Safe Mode.
:three: Clear all files & folders in:

  • C:\Windows\Temp
  • C:\Users\YOURNAME\AppData\Local\Temp

:four: Return to Windows Normal Mode. 

:five: Shutdown computer using Full Shutdown, not Restart.
:six: Power computer on, login. 
:seven:Uninstall KPM using Windows Programs and Features.

  • At the completion of the uninstall, shutdown computer using Full Shutdown, not Restart. 
  • Power computer on, login. 

:eight: Download a new KPM installer,  install KPM

:question: Recheck original issue?

  • Fixed:clap_tone3:
  • Not fixed:disappointed_relieved: , please raise the issue with Kaspersky Technical Support, they will ask for a new GSI & Windows LogsTraces, run as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

I tried, but the problem continues. The Problem Is Not Solved.

Userlevel 7
Badge +11

Hello @Laxuzer

Please raise the issue with Kaspersky Technical Support​​​​they will ask for a new GSI & Windows LogsTracesrun as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

  • Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

Hello @Laxuzer

Please raise the issue with Kaspersky Technical Support​​​​they will ask for a new GSI & Windows LogsTracesrun as the issue is replicated, a detailed history, including all actions taken to resolve, images and a video of the issue would be most helpful please?   After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

  • Please let us know the outcome when it’s available? 

Thank you:pray_tone3:

Flood:whale:

When I deleted Kaspersky, I marked it as" protect the safe." I removed the approval and tried and it happened. THANKS

Userlevel 7
Badge +11

Hello @Laxuzer,

  • What “happened “ 
  • Is the “Kaspersky Password Manager is not opening” problem fixed?

Atm I’m not sure if “THANKS” is a happy:relaxed: thanks or a cross:frowning2: thanks:thinking:

Please let me know? 

Thank you:pray_tone3:
Flood:whale:

I tried all the suggestions here but it’s still not opening. Any other tips to use the app?

Userlevel 7
Badge +11

I tried all the suggestions here but it’s still not opening. Any other tips to use the app?

Hello @Xykon

Welcome!

Please log a case with Kaspersky Technical Support, fill in the Application malfunctionOther template; support may request Logs, Traces & other data, they will guide you:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

:arrow_right: Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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