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Kaspersky Password Manager Google Chrome Extension Error Incorrect Main Password

  • 25 September 2021
  • 5 replies
  • 103 views

I have just Re-Installed my Windows 7 Ultimate and Re-Installed KasperSky Total Security with Premium version of KasperSky Password Manager…

 

I also installed KasperSky Password Manager Google chrome Extension… I can Login to KPM with my Main Password but Google Chrome Extension gives error “Incorrect Main Password”. Evenif the Main Password entered is correct…

 

I have also tried the solutions given in KP Help sections but couldn’t resolve the error…

 

Kindly help me to resolve the error

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Best answer by Berny 25 September 2021, 09:14

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Userlevel 7
Badge +9

@viralmvora Welcome.

Please uninstall / reinstall the KPM Chrome extension ?

Also please see this Kaspersky Support article:

https://support.kaspersky.com/KPC/1.0/en-US/134447.htm

But I already know my Main Password of KPM… Even I could Login to KPM Application… Problem is just with Google Chrome Extension….

Userlevel 7
Badge +9

@viralmvora

Please check :

  • Your Chrome extension version 5.0.8.46 → Update  july 14th  2021 ?
  • Your Chrome version 94.0.4606.61 ?
     

@Berny 

Version 5.0.8.46

Updated July 14, 2021

Size 621KiB

 

I also tried Re-installing Extension several times…

 

However it works with other browsers like FireFox… Just problem with only Google Chrome and my Main Browser is Google Chrome

Userlevel 7
Badge +9

@viralmvora

  • Please clear Cache in Google Chrome ?
  • Please reset Chrome settings to default and reinstall your extensions ?

If no fix please contact Kaspersky Technical Support

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