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Hello Karpesky Password Manager is giving me an activation error. I have an active total security license for 3 devices. Attached capture of the error. Thanks a lot
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Userlevel 7
+11
Hello
Welcome!
Apologies for the delay answering your topic
If the issue persists, please tell us:
- When "Mas information/More information" is selected, what shows?
- Is Kaspersky Total Security installed on all 3 devices?
- Is KPM working on any device?
- After KPM was installed, did you log into (your) MyKaspersky account, from the KPM application?
Please let us know?
Thank you
Flood
+
Userlevel 5
+1
- Kaspersky Employee
- 60 replies
-
31 January 2021
Hello,
I suppose, that your license has only one KPM account and you are trying to activate it for two or more accounts, or KPM was activated for another account previously, We need to check it and unbind KPM from the old account.
Please create a request to technical support via my.kaspersky.com and send its number to me here.
Thank you.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.