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Question

Karpesky Password Manager activation error

  • 7 January 2021
  • 2 replies
  • 107 views
B

 

Hello Karpesky Password Manager is giving me an activation error. I have an active total security license for 3 devices. Attached capture of the error. Thanks a lot

 

 

2 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Blueweb 
Welcome!
Apologies for the delay answering your topic:disappointed_relieved:

If the issue persists, please tell us: 

  1. When "Mas information/More information" is selected, what shows? 
  2. Is Kaspersky Total Security installed on all 3 devices? 
  3. Is KPM working on any device?
  4. After KPM was installed, did you log into (your) MyKaspersky account, from the KPM application? 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Mikhail Shakhov
Rank
Userlevel 4
Badge +1

Hello,

I suppose, that your license has only one KPM account and you are trying to activate it for two or more accounts, or KPM was activated for another account previously, We need to check it and unbind KPM from the old account.

 

Please create a request to technical support via my.kaspersky.com and send its number to me here.

 

Thank you.

 

 

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