PS: I already checked and my license is active and everything, except Kaspersky Password Manager, is working correctly.
Best answer by Flood and Flood's wife
A few questions & possible steps to resolve or help troubleshooting:
Are you using Windows? If so, which Windows product, Operating System & Version?
& KPM version please?
Is the KPM product a stand-alone KPM, or do you also have other Kaspersky products, e.g. KAV/KIS/KTS?
Is the KPM "data sync" function ticked & working as it should?
Have you tried disconnecting from MyKaspersky portal, reboot, add a password to the local vault, reconnecting to MyKaspersky, sync? Test if more than 15 passwords can be added?
Try uninstalling KPM and reinstall. If you've not tried and choose to do so, firstly:
- Export a copy of current KPM data
- Create a KPM backup
- Uninstall KPM
- Reinstall KPM
- Test if more than 15 passwords can be added?
If no, turn on logging, replicate the issue and request help from Kaspersky Lab, or someone in the Kaspersky Community may ask for logs & continue to help troubleshoot, resolve...
The following ref docs may provide info if needed: