I can't change the main password

  • 19 October 2021
  • 5 replies

I am using Kaspersky Password Manager (KPM) premium version on a Windows 10 PC. I’ve been trying to change the main passwords several times already, but always get the same message “Failed to change your main password”. I use an external premium VPN (not Kaspersky) to connect to the internet.

Also, I’d like to mention the following related to my KPM:

  • “Data sync” setting is selected (on)
  • “My Kaspersky account” is linked to the app.
  • I don’t use any proxy server
  • KPM is installed on a mobile device which has the same settings of the desktop version mentioned above

I have tried the following measures, several times, without success:

  • Try diverse strong new passwords
  • Log in and out of KPM
  • Change main password when VPN is turned on and off
  • Change my VPN’s location
  • Re-start my PC
  • Change the main password from a sync mobile device

I appreciate if you could help me. I’ve read related entries in this community but have not found a possible solution. I’ve also searched on the web, but nothing. I have no more ideas.


5 replies

Userlevel 7
Badge +9

@Robocop Welcome.

Please see this Kaspersky article :  https://support.kaspersky.com/KPM/Win9.2/en-US/85225.htm ?

Dear Berny,


Just to clarify: I didn’t forget the main password. I just want to change the current one. Meaning, I can access the password manager, but get the error  mentioned in my previous entry whenever I try to change the password.

Userlevel 7
Badge +9

@Robocop Sorry for the confusion, in the meantime I modified above link.

Thanks. I’ve read that article before. I followed the steps paying attention to the warnings mentioned, but I had no success.

Userlevel 7
Badge +9

@Robocop Can you have a look here : https://my.kaspersky.com/MyPasswords#/mainpassword




:warning: Please take care to export your data vault  before proceeding.
KPM → Settings → Import/Export → Backup copy → Create Copy