Kaspersky
Question

FIX YOUR S..T OF A SOFTWARE !!!!


I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac

I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!!

THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE.

WHAT ................................ ?

I UNINSTALLED AND REINSTALLED IT - SAME ..............................................

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EDIT : Moderation has removed inappropriate content and Tag in this Post
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14 replies

Userlevel 7
Badge +5
Welcome to the New Kaspersky Community.

Please check this link: https://support.kaspersky.com/14271#block1

You were saying???
I know how to install an application on MAC. It gets installed, I type my master password (it does not ask me for kaspersky account, probably because it remembers them from previous install of the app). I see my passwords, and I see "update to premium" in the bottom right corner.

So, tell me how to enter my license?
Userlevel 7
Badge +5
Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274

Please contact to Kaspersky Support: https://center.kaspersky.com/
Ok, I guess You also check the second step: How to setup the application, if still getting issues after this: https://support.kaspersky.com/14274

Please contact to Kaspersky Support: https://center.kaspersky.com/


Did you bother to read the part where it DOES NOT ASK ME FOR KASPERSKY CREDNTIALS?
Uninstall -> Install -> Start -----> Asks me for MASTER PASSWORD
I enter the MASTER PASSWORD, I see all my saved passwords, and it's FREE VERSION, NOT USING MY LICENSE AT ALL.

Any other ideas?
And yes, I already contacted kaspersky support, expecting a reply sometime next week.
And as usual their reply will be "provide traces".
What a quality support ...
Yeah, 5 hours - no reply from support. Nice.
It'a a workday, 9-5... and yet - no reply...
Userlevel 4
It'a a workday, 9-5... and yet - no reply...
Please wait, the Support will respond as soon as possible.
Userlevel 7
Badge +6
Any other ideas?
Hello ChewbaccaBG,
Have you tried entering the License code in your MyK account ?
https://my.kaspersky.com/
That may help, if it doesn't it will be something else to let Support know.

Any other ideas?Hello ChewbaccaBG,
Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.


The license is already there, "2 available, 1 in use, 1 free"
Userlevel 7
Badge +6


Any other ideas?Hello ChewbaccaBG,
Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.
The license is already there, "2 available, 1 in use, 1 free"

Any other ideas?Hello ChewbaccaBG,
Have you tried entering the License code in your MyK account ?https://my.kaspersky.com/That may help, if it doesn't it will be something else to let Support know.
The license is already there, "2 available, 1 in use, 1 free"
Userlevel 1
I have subscription for 2 devices for KPM, Windows version is ~ok, BUT, when I install it on Mac

I GET ONLY THE FREE VERSION, EVEN THOUGH I HAVE 2 LICENSES!!!

THERE IS NO WAY TO OPEN PREFERENCES OR ENTER MY LICENSE CODE.

WHAT ................................ ?

I UNINSTALLED AND REINSTALLED IT - SAME ..............................................

--------------------------------------------------------------------------------------------------EDIT : Moderation has removed inappropriate content and Tag in this Post
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1. Delete KPM
2. Execute in Terminal:
pkill kpm
rm -rf ~/Library/Containers/*kpm*
rm -rf ~/Library/Group\ Containers/*kpm*

pkill cfprefs
launchctl remove com.kaspersky.kpm.bl.resolver
3. Reboot, install KPM and check issue

If persists - start traces in KPM, reproduce issue, make SS of err, stop traces.
Send us SendToKl.zip through support from MyKaspersky

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