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documents not downloading

16 days ago
1 April 2021
3 replies
39 views

KDcyp99
Junior Helper
3 replies

I uploaded many documents to KPM a while ago and now wish to view them but they are greyed out with A download icon on top of the document and the word download underneath the icon but pressing either of the buttons does not work so I cannot access the documents. Am I doing something wrong or is this a bug that needs fixing please?

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Best answer by KDcyp99 5 April 2021, 15:43

All still seems ok so maybe there was an issue with kaspersky’s server at the time. Hopefully it won’t occur when I need to access those documents eg drivers licence etc.

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3 replies

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Berny
Moderator
3542 replies
16 days ago
1 April 2021

@KDcyp99 Welcome. Which document format did you upload ?

Also :

Forum Moderator France & BeNeLux - Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | Errare humanum est.

K

KDcyp99
Author
Junior Helper
3 replies
16 days ago
1 April 2021

thanks for your prompt reply.

I believe they were all PDF’s, however I’ve just checked again now and they’re all downloading fine which is really weird because I had internet earlier so I can’t think of why they wouldn’t have downloaded 🙄

I’ll check again over the next few days in case the problem recurs.

thanks again.

K

KDcyp99
Author
Junior Helper
3 replies
12 days ago
5 April 2021
Answer

All still seems ok so maybe there was an issue with kaspersky’s server at the time. Hopefully it won’t occur when I need to access those documents eg drivers licence etc.

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