documents not downloading

  • 1 April 2021
  • 3 replies

I uploaded many documents to KPM a while ago and now wish to view them but they are greyed out with A download icon on top of the document and the word download underneath the icon but pressing either of the buttons does not work so I cannot access the documents. Am I doing something wrong or is this a bug that needs fixing please?


Best answer by KDcyp99 5 April 2021, 15:43

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@KDcyp99 Welcome. Which document format did you upload ?

Also :


thanks for your prompt reply.

I believe they were all PDF’s, however I’ve just checked again now and they’re all downloading fine which is really weird because I had internet earlier so I can’t think of why they wouldn’t have downloaded 🙄

I’ll check again over the next few days in case the problem recurs.

thanks again.

All still seems ok so maybe there was an issue with kaspersky’s server at the time. Hopefully it won’t occur when I need to access those documents eg drivers licence etc.