I have had to change various ‘accounts’ because my hosting has changed. I had one login for cPanel with a port address and various other on the address for user email accounts. As soon as I changed these KPM amalgamated the two blocks, stripping out the post address, and now since I had no record of that i can’t log back in to cPanel.
There is no way that KPM should be amalgamating accounts WITHOUT ASKING. This is NOT acceptable programming.