Kaspersky
Question

Add feature of unlocking vault with bio metric devices on Windows

  • 14 May 2020
  • 7 replies
  • 115 views

Now each time i want to unlock my vault i need to input my main password. Is it possible to add the support of Windows Hello or fingerprint for unlocking the vault?


7 replies

Userlevel 7
Badge +8

Hello @JerryLinLin

Welcome!

  • Atm, Windows Hello Fingerprint authentication, for KPM, is not available. 
  • Kaspersky recently added Vault Autolock options, adding 24 hrs and Never is available, however, Kasperksy’s goal is to protect us as much as it is to make it easy for us to use the software: 

 

 

  • If you wish for any new feature or enhancement to Kaspersky software, to be considered, evaluated & developed, please raise a request via Kaspersky Technical Support. Use the I have a Suggestion template. After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Note: the process may take a very long time, each request is measured against many benchmarks and not all requests are successful. 
  • When feedback from the Kaspersky Technical Team is available, please share it here in the Kaspersky Community? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 1

I definitely would really love to see this implemented!! Would save so much time and would make me actually want to use KPM much more. 

Userlevel 7
Badge +8

Hello @new11,

Welcome!

:arrow_right: Kaspersky appears to only pay attention to requests that are formally logged:arrow_left:

  • The best way, to see any feature implemented, is raise a request via Kaspersky Technical Support, use the I have a Suggestion template
  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Note: the process may take a very long time, each request is measured against many benchmarks and not all requests are successful. 
  • When feedback from the Kaspersky Technical Team is available, please share it here in the Kaspersky Community? 

Thank you:pray_tone3:

Flood:whale:

Userlevel 6
Badge +3

Hello, I also hope that this option is activated in the version for window as on the android and IOS version, very useful.

https://help.kaspersky.com/KPM/AndroidTR30/en-US/153922.htm

Userlevel 7
Badge +8

Hello @bobbycooper,

Welcome:smiley: !

Please log the request with Kaspersky Technical, maybe they’ll pay attention to a Kaspersky Community Moderator:thinking:

And, based on their responses, the more requests they get, the more like they are to move to developing a solution. 

Thank you:pray_tone3:

Flood:whale:

Userlevel 1

This is a response received from a Kaspersky Technical Support Representative, 

02/06/2020 11:06AM AEST (GMT+10)


Dear customer,
Thank you for your patience in waiting for our reply.

We have received an update that your suggestion is a pre-existing one so we have added ours. Please feel free to let us should you have further queries or require further assistance. We shall be happy to further assist.

Thank you for contacting Kaspersky Lab Technical Support and have a good day!

Userlevel 7
Badge +8

Hello @new11

Good work:clap_tone3:

Thank you for taking the time to update us:ok_hand_tone3:

Hopefully they keep you updated with the progress of the existing request:thinking: 

Thank you:pray_tone3:

Flood:whale:

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