Вынужден отказаться от Вашего ПО [MOVED]

  • 20 October 2019
  • 2 replies


   Пользовался Вашими продуктами с 2011 года и меня все устраивало. Однако после восстановления windows по OEM ключу (сгорел жесткий диск ноутбука) столкнулся с проблемой, которую Вы решить не в состоянии. Проблема Вам знакома, - “Error in graphics drivers occurred”. Патчи C и D, отключение самозащиты антивируса и другие “костыли” не помогли. Очень жаль, что приходится переходить на другое ПО.

Удачи Вам, ведь с таким подходом к пользователям она Вам понадобится.

//Mod Note: moved to proper section.

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2 replies

Userlevel 7
Badge +9

Здравствуйте, @Aleksey Belikov ,
Попробуйте установить патч Е в безопасном режиме с сетевыми драйверами.

"Error in graphics drivers occurred" which appears and keeps coming back preventing KASPERSKY ANTIVIRUS from launching.

This is a known bug in the latest 2020 version of KASPERSKY ANTIVIRUS which does not exist in the 2019 version of the program.

If you have this problem, your PC is equipped with 2 graphics cards.
An INTEL which is a low-power card in electrical energy and which is used when your PC is on battery or in office mode.
The other, more powerfull (Nvidia or other brand) is used for the best video quality, transfer via an HDMI port, ect.
Windows switch from one to the other depending on your setting in Windows Power Options. The INTEL basic graphics card is in perfect harmony with your computer processor and takes up its transfer energy and resources on the processor while also consuming RAM memory.
The secondary card (Nvidia or other brand) is more autonomous, with its own processor and integrated RAM memory. It is however much more greedy in electrical energy.

To temporarily resolve this "error in graphics drivers occurred" problem generated by KASPERSKY, and while waiting for KASPERSKY to resolve its own, you will only use one graphics card on your PC.
To do this, you go to the Windows device manager (peripheric manager) , then go to "Graphics Cards". Right click on the video card you wish to deactivate, then click on "deactivate".
- If you work more on office automation and internet, if you often use your PC on battery, deactivate the most powerful (Nvidia or other brand).
- If you use the battery, and you rather take photos, video and you use the HDMI transfer, deactivate the INTEL card.
When KASPERKY LAB will have solved its oversight problem in the switch and sharing of video cards, you will be able to reactivate your INTEL or NVIDIA card or another brand.

Otherwise, while waiting for KASPERKY LAB to resolve its dual graphics card monitoring management problem, you can return to the 2019 version of KESPERSKY ANTIVIRUS which works perfectly fine.

A) Uninstall Kaspersky Anti-Virus if the installation has been made

A guide to uninstall applications for Windows 10 is available here: https://support.microsoft.com/fr-tn/help/4028054/windows-10-repair-or-remove-programs

B) Install Kaspersky Anti-Virus 19:

1. Download the installation file for the latest version of Kaspersky Anti-Virus