Kaspersky
Question

Windows Sound Device Drivers not working after Kaspersky Internet Security installation

  • 12 November 2021
  • 1 reply
  • 204 views

Hello, 

 

I recently installed KIS on my laptop: Windows 10 Pro v. 20H2 (build 19042.1348). Once installed it modified my sound device configuration and it now shows a red X on the sound symbol. I checked the Device Manager and found that the drivers all have a little yellow triangle on them, so I tried the following:

  1. Reboot the Computer. 
  2. Update Drivers.
  3. Reinstall Drivers by downloading Realtek Sound Drivers from here (https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software)
  4. Uninstall KIS → Only this worked for me, sound returned to normal.

Is there a way to come around this issue and install KIS with my sound audio devices working properly?

 

Thanks beforehand

 

 


1 reply

Userlevel 7
Badge +9

@PhantomBlue Welcome.

I think that Kaspersky Technical Support is your best option :

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