Kaspersky
Question

WiFi disconnects

  • 1 December 2019
  • 11 replies
  • 4920 views

After I installed Kaspersky Internet Security on my Win10 my WIFI connection frequently disconnects. Actually I hear sound like when I unplug my WIFI dongle from usb slot, and then after few seconds I hear that sound again. How can I fix that? It’s really annoying.


11 replies

Hmm, what I’ve noticed is that when my wifi disconnects in that moment explorer window for my external HDD opens up! :astonished::thinking:  I’ve unplugged it, and I’ll see now what happens.

done!

Userlevel 7
Badge +5

Your network in Windows should be Private and configured as Trusted in Kaspersky FireWall...

thank you! I see that my network is public, is this ok?

Userlevel 7
Badge +4

Please contact K-Lab Technical Support https://center.kaspersky.com 

Also :

> please check in the Services if WD Firewal is disabled

https://support.kaspersky.com/11154#block1

but that issue started when I installed Kaspersky Internet security. When I used built in win defender everything was ok.

Userlevel 7
Badge +4

From your Windows Event Log :

ERROR : WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athExt.dll Error Code: 126


It looks like your WiFi issue is related to your Operating System or a hardware problem.
Before contacting K-Lab Technical Support please  visit the Microsoft Community

 

Here it is

Userlevel 7
Badge +4

Please wait ....

How long does it take to make a report? It’s running for 20min now. Is this normal?

Userlevel 7
Badge +4

Welcome. Can you please provide a GSI report https://support.kaspersky.com/common/diagnostics/3632

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