Kaspersky
Question

WiFi disconnects


After I installed Kaspersky Internet Security on my Win10 my WIFI connection frequently disconnects. Actually I hear sound like when I unplug my WIFI dongle from usb slot, and then after few seconds I hear that sound again. How can I fix that? It’s really annoying.


11 replies

Userlevel 7
Badge +4

Welcome. Can you please provide a GSI report https://support.kaspersky.com/common/diagnostics/3632

How long does it take to make a report? It’s running for 20min now. Is this normal?

Userlevel 7
Badge +4

Please wait ....

Here it is

Userlevel 7
Badge +4

From your Windows Event Log :

ERROR : WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athExt.dll Error Code: 126


It looks like your WiFi issue is related to your Operating System or a hardware problem.
Before contacting K-Lab Technical Support please  visit the Microsoft Community

 

but that issue started when I installed Kaspersky Internet security. When I used built in win defender everything was ok.

Userlevel 7
Badge +4

Please contact K-Lab Technical Support https://center.kaspersky.com 

Also :

> please check in the Services if WD Firewal is disabled

https://support.kaspersky.com/11154#block1

thank you! I see that my network is public, is this ok?

Userlevel 7
Badge +5

Your network in Windows should be Private and configured as Trusted in Kaspersky FireWall...

done!

Hmm, what I’ve noticed is that when my wifi disconnects in that moment explorer window for my external HDD opens up! :astonished::thinking:  I’ve unplugged it, and I’ll see now what happens.

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