Kaspersky
Question

Why these apps won't automatically update in Google Play Store?

  • 11 October 2020
  • 3 replies
  • 64 views

Userlevel 1
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Why these apps won't automatically update in Google Play Store?

 

• Kaspersky Internet Security for Android

• Kaspersky Safe Kids

• Kaspersky Security Cloud

• Kaspersky Secure Connection

 

All other apps are automatically updated except these ones. Why?

 

(I'm sure that the enable auto-update option is activated individually for every of these apps).


3 replies

Userlevel 7
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Hello @leotavano

Welcome again!

Please tell us:

:a:

  • Android version & build

:b:

Please post an image of  auto-update option setting for: 

  1. • Kaspersky Internet Security for Android
  2. • Kaspersky Safe Kids
  3. • Kaspersky Security Cloud
  4. • Kaspersky Secure Connection

Thank you:pray_tone3:

Flood:whale: &:whale2:

Userlevel 1
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This happens in all my 4 Samsung cellphones.

 

 

 

 

Userlevel 7
Badge +9

Hello @leotavano 

Thank you!

  • Raise a request with Kaspersky Technical Support, fill in the KIS21, Application malfunction, Other template; the support team will request an AIDA64 report, the support team may also ask for KIS or other Kaspersky software logs, they will give you a debug version, to install, to enable these logs to be collected.

    Please post the incident # here in your topic? 

  • Please share the outcome with the Community when it’s available?

Thank you:pray_tone3:

 Flood:whale:+:whale2:

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