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What's the best email to retrieve my Activation Code (MAC Download)? [Closed]

  • 24 June 2019
  • 3 replies
  • 110 views

What's the best email to retrieve my Activation Code? I do not have the email in my inbox?

What can I do to retrieve my code asap

Regards,
Andrew

Mod: live link to your web deleted
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Best answer by Caos 24 June 2019, 10:04

Hi,



Please review your spam folder, perhaps your email program moved there, if not: https://support.kaspersky.com/b2c/AU



Regards
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3 replies

Its also not in my licenses either. So I need to chat with someone over email please.
Userlevel 7
Badge +11
Hi,

Please review your spam folder, perhaps your email program moved there, if not: https://support.kaspersky.com/b2c/AU

Regards
Userlevel 7
Badge +9
Hello Andrew,
Welcome!
  • Online requests are accepted around the clock- Log into your MyKaspersky account: https://my.kaspersky.com/
  • Create an incident: https://my.kaspersky.com/techsupport#/requests/new, document the issue/ details and the expected outcome. This will log the issue in Kaspersky's system, an automated email will be sent to you with a INC# (example INC123456789111), any follow up emails can be done by selecting reply to the automated email & any follwup emails Kaspersky sends you with the unique INC#.
  • During Business hours: CHAT WITH AN EXPERT https://lc.chat/now/8898534/3 - Monday to Friday, 8:00 – 18:00| Saturday, 9:00 - 16:30 - Convenient for solving simple issues - https://support.kaspersky.com/b2c/AU
  • The Online Chat Agent will discuss the issue with you, always ask for an INC# and ensure a copy of the chat log emailed to you.
  • CALL SUPPORT - 1300-762-833 (English) Monday to Friday, 8:00 – 18:00 (Local Melbourne Time) Saturday, 9:00 - 16:30 (Local Melbourne Time)Monday to Friday, 8:00 – 18:00| Saturday, 9:00 - 16:30 - Convenient for solving urgent issues - https://support.kaspersky.com/b2c/AU#, please read the: 'Useful tips. Before calling", always ask for an INC# and confirm with the agent a copy of the phone-chat log will be emailed to you?
Thanks!