Kaspersky
Question

What is KLAdmin password?

  • 12 December 2020
  • 4 replies
  • 2498 views

What is KLAdmin password?????

please i need help how to reset protection password in kaspersky??


4 replies

Userlevel 7
Badge +9

What is KLAdmin password? please i need help how to reset protection password in kaspersky??

Hello @GBotto,

Welcome!

  • Use KLAPR, Kaspersky password reset tool; follow the documentation carefully. 
  • KLAPR tool must be run with Windows in Safe Mode
  • After you’ve reset the password, you can choose any password you wish. 

Thank you:pray_tone3:
Flood:whale: +:whale2:

Kaspersky Total Security Password Protection was turned on during an system update.  Without letting me the user/consumer setting the user feature, name and password.  Why did you do this to all your customers without informing them?  Or set the password not to the master or current password in use?  Then we had to go through the hassle safe boot of fixing the problem ourselves.  Just so I could access my own backup and restore features.  Just letting other users your not alone in this problem.  It was a software change, not user error.  

 

What  would be helpful is a process that allows us to create another user (like windows users) to our software account for another family member or partner in case of technical problems, health problems of main user (covid/death/comma) so someone can access account on shared devices. 

I second the request from Michael.Duke!

Userlevel 7
Badge +9

Hello @Michael.Duke & @w_ds

Welcome!

Kaspersky application password default setting is OFF, the version updates do not change this. 

IF a Kaspersky application version update has created an issue for you, log a request with Kaspersky Technical Support, use the Application Malfunction, Other template; Support may request traces, logs & other data, they will advise & guide you:

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share the outcome with the Community, when it’s available? 

Thank you:pray_tone3:

Flood:whale: +:whale2: 

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