I am unable to use hardware virtualization in KIS 2020 v.188.8.131.525g because:
“Incompatible hardware or software detected.”
I would like to know what incompatible hardware or software was detected?
Please don’t reply by saying “Have you checked for this? Have you checked for that?” I should not have to spend time checking for this or that. KIS 2020 obviously knows what incompatible hardware or software was detected, because KIS detected it. So how do I find out what KIS 2020 detected - is it in some log?
Best answer by Bukkdog
The "incompatible software" in my case was Windows Defender Application Guard (WDAG) which was installed on Windows 10 by the Fall Creators Update, abbreviated as v.1709.
Although WDAG was developed for Enterprise and Education deployments, it was also installed on Windows 10 Professional because employees may be using their personal laptops as BYOD devices.
When WDAG is installed, if an employee goes to an untrusted website with Microsoft Edge, the website opens in an isolated Hyper-V-enabled container, which is separate from the host operating system. As a type-1 ('bare metal') hypervisor, Hyper-V blocks access to virtualization hardware for all other hypervisors - including Kaspersky Internet Security features that rely on virtualization.
Since I do not need Windows Defender Application Guard, removing it from Windows 10 also removed the message “Incompatible hardware or software detected” from KIS 2020.
Why the message could not simply say:
Incompatible hardware or software detected: Windows Defender Application Guard
instead of forcing me to spend hours on research, is beyond my understanding.