Web anti-virus blocking my website [Closed]

  • 24 April 2019
  • 8 replies


Kaspersky web anti-virus is blocking an iframe in my website https://testbook.com whenever a user clicks on login or sign-up button. Is this a mistake on our end? If not then who do I contact to get this fixed?

Best answer by Schulte 24 April 2019, 12:44

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8 replies

Userlevel 4
Badge +3
Hey Labmen,

I assume you are using Kaspersky Internet Security 2019.
You can try to add an exception to KIS Web Anti-Virus.
Take the official help article and add your website as an exception: https://support.kaspersky.com/14308#block4

We will be happy to help you with any further questions you may have. 😉

Best regards
@intrusus Hello, thank you for your reply! Yes that is one way to get it to work. But my website is used by a lot of customers and it's virtually impossible to ask everyone who uses kaspersky to add an exception. Is there anyway the software itself can whitelist my site?
Userlevel 7
Badge +8
Hi Labmen,

you can use this site: Scan files and links for viruses online
(I've already reported your site for further analysis)
@Schulte Thank you for your link and support!
Userlevel 4
Badge +3
Hi Labmen,
I'm sorry, I misjudged your question/problem. Of course, Schulte's approach is the best way to ensure that all users of Kaspersky Lab products have smooth access to your website.

Sorry again for the misunderstanding! 😇

Best regards
@intrusus It's okay! Thank you for your support and help 🙂
I'm too looking for Kaspersky antivirus for my website www........... Can anyone please tell me it is easy to configure antivirus on the website, does it hammer your website speed, while scanning for malicious files in real time?
Userlevel 7
Badge +11
I'm too looking for Kaspersky antivirus for my website
  • What do you mean "looking"?
  • Website speed & scanning - there are so many variables, I doubt any one here would answer generic questions, such as those, with anything other than very generic answers.
  • Are you testing Kaspersky software?
IF "yes", have you followed:
https://support.kaspersky.com/14308?_ga=2.108692226.1241709451.1562799827-1099192669.1562799827#block4 ?
IF "no", please post back with:
Operating system, version?, build?, release?
(all) Kaspersky software installed:
Product name: free? licensed?
Patch(x)? x = letter?
Image of problem?
Are there any events being logged by Kaspersky software?
If "yes", please upload the report using the upload icon in your post.
Specific details of the issue, what exactly is the problem?