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Web anti-virus blocking my website


Hello,

Kaspersky web anti-virus is blocking an iframe in my website https://testbook.com whenever a user clicks on login or sign-up button. Is this a mistake on our end? If not then who do I contact to get this fixed?
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Best answer by Schulte 24 April 2019, 12:44

Hi Labmen,

you can use this site: Scan files and links for viruses online
(I've already reported your site for further analysis)
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6 replies

Userlevel 3
Badge +2
Hey Labmen,

I assume you are using Kaspersky Internet Security 2019.
You can try to add an exception to KIS Web Anti-Virus.
Take the official help article and add your website as an exception: https://support.kaspersky.com/14308#block4

We will be happy to help you with any further questions you may have. 😉

Best regards
Leon
@intrusus Hello, thank you for your reply! Yes that is one way to get it to work. But my website is used by a lot of customers and it's virtually impossible to ask everyone who uses kaspersky to add an exception. Is there anyway the software itself can whitelist my site?
Userlevel 6
Badge +3
Hi Labmen,

you can use this site: Scan files and links for viruses online
(I've already reported your site for further analysis)
@Schulte Thank you for your link and support!
Userlevel 3
Badge +2
Hi Labmen,
I'm sorry, I misjudged your question/problem. Of course, Schulte's approach is the best way to ensure that all users of Kaspersky Lab products have smooth access to your website.

Sorry again for the misunderstanding! 😇

Best regards
Leon
@intrusus It's okay! Thank you for your support and help 🙂

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