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Very long database distribution in time.


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I find that my KIS 21.31.0.391(d) has stopped at 7:04 am (CET-1) when it is my local time at 9:50 pm.

Are there any problems with Kaspersky servers?

Can anyone tell me if you are in the same situation?

Thank you very much.

 

 

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Best answer by Schulte 15 July 2021, 23:10

Hi @JPEKaspersky,

same situation here

Databases 08:04 CEST (UTC+2)

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Hi @Flood and Flood's wife  , here we are again. :slight_smile:

Thanks for your interest and feedback.:thumbsup_tone3:

Greetings to you and your family.:pray_tone3:

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Update completed recently and successfully.:thumbsup_tone2: Sorry for the inconvenience.:pray_tone2:

Ooops, missed this → we did not refresh our browser:sweat_smile:, nevertheless, atm, our software is stuck on 6th 9th 2021, 14:54…. 

Best regards,

Flood:whale: +:whale2:

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Hello @JPEKaspersky,

Welcome back!

 

 

Also, we’ve had no further information for the case logged with Kaspersky Technical Support 19th July, 2021, apart from their last response 30th July, 2021, which we shared with you previously. 

Best regards,

Flood:whale: +:whale2:

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Update completed recently and successfully.:thumbsup_tone2:

Sorry for the inconvenience.:pray_tone2:

Best Regards

 

 

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Good afternoon.

I know this topic has been around for some time, however the problem remains, as the update database comes back again without being updated for more than 12 hours.

Anyone in the same situation?

Thanks for any response.

 

 

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Thank you @Flood and Flood's wife  for the feedback provided and especially for your effort in solving this case.:wave_tone3:

 

Thank you very much for your reply and for keeping me informed.:thumbsup_tone2:

 

Many greetings:pray_tone3:

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Hello @JPEKaspersky

Update from Kaspersky:

 

 

Best regards,

Flood:whale: +:whale2:

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Hello @Schulte 

Thank you very much for letting me know the new database date.:thumbsup_tone2:

I am very sorry for my lack of patience (unfortunately my fault).:frowning2:

I already thought it was the new patch, but as it took 19 hours I was getting apprehensive despite the explanation that @Schulte  had already given me on this subject.

I wish you a good night's rest and once again repeat my apologies for being so boring.:pray_tone3:

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Hello @JPEKaspersky,

Your patience always seems to be a few minutes too short :sunglasses:
New update 23:12 (CEST)

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Hello again.

Everything remains the same.

It will be a bug in my system because today I received the patch (e) or there was no update yet.

I am very sorry for my insistence but I am already getting worried.

Cordial greetings.

 

 

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Hello @Flood and Flood's wife 

Thank you for your prompt and friendly reply.:thumbsup_tone2:

Best regards:pray_tone2:

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Good afternoon and sorry to come back to this subject.

Does anyone already have an answer from TS?.

Today again there is a big difference between database distribution and local time (CET-1):disappointed_relieved:

Thanks for any information given.:pray_tone2:

 

Hello @JPEKaspersky

Apologies for the long delay.

Kaspersky Technical are still investigating.

The most recent data from one of our systems:

 

 

 

 

Best regards,

Flood:whale: +:whale2:

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Good afternoon and sorry to come back to this subject.

Does anyone already have an answer from TS?.

Today again there is a big difference between database distribution and local time (CET-1):disappointed_relieved:

 

Thanks for any information given.:pray_tone2:

 

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Hello @Schulte 

Thank you for your understanding and kindness in explaining to me the entire process that I did not know about.:thumbsup_tone2:

Once again my thanks.:smiley:

Let's wait for the TS response then.

Have a restful night.:pray_tone2:

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Hello @JPEKaspersky

you must not let yourself go crazy here. There are many updates for different components throughout the day.

The date is determined by the last update of the database for dangerous programs. Updates for other components like web-AV, mail-AV, heuristics, firewall rules, anti-spam,... may well be more recent.

You also have up to date protection through KSN. Even if you are offline, this data was stored on your computer from time to time for offline use.

I only worry when the databases are older than 24 hours.

PS: my last update is like yours: 10:48 (CEST)

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But I have database distribution time 9.48 AM CET-1, 23:41 local time (automatically update)

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Hello @JPEKaspersky,

Thank you for posting back:relaxed: !

No, our last image, the system time stamp is 20th Jul, 2021, 07:50am, the previous image we posted, the system time stamp is 19th Jul, 2021, 4:47pm:

 

 

 

 

Best regards,

Flood:whale: +:whale2:

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Hello @JPEKaspersky

Thank you, it’s always pleasure to assist:relaxed: !

We’ve not heard from TS yet, however, it may take them a little while, in the interim, there’s been an update, please check your system, to see if it reflects:

 

 

Best regards,

Flood:whale: +:whale2:

hello @Flood and Flood's wife  again:thumbsup_tone2:

But the time you're showing me was the one you gave me in the morning(15 hours ago).

Sorry for making this observation.:thinking:

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Good morning @JPEKaspersky

Same:

 

 

Let’s wait to hear what response we get from the technical expert team…. 

We will update as soon as we hear from them. 

Best regards,

Flood:whale: +:whale2:

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Good night:thumbsup_tone2:

 

Another day for more than 10 hours without updating.:disappointed_relieved:

 

Gives a false sense of security:rolling_eyes:

 

Best regards

 

 

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Hello @Flood and Flood's wife :grinning:

I updated the database this morning.:thumbsup_tone3:

In the figure is the date with a difference of a few hours (today 09:48 AM at 13:05 PM local time).

Thank you very much @Flood and Flood's wife  for your interest and notice.:pray_tone3:

Best Regards.:wink:

 

 

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Hello @JPEKaspersky

Thank you, it’s always pleasure to assist:relaxed: !

We’ve not heard from TS yet, however, it may take them a little while, in the interim, there’s been an update, please check your system, to see if it reflects:

 

 

Best regards,

Flood:whale: +:whale2:

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Sorry for repeat the aswer two times and write em portuguese.

Hi @Flood and Flood's wife 

Thank you for contacting technical support.:clap_tone2:

That way we'll find out more details.:thumbsup_tone2:

Thank you for your magnificent interest in this case.:pray_tone2:

Good night and good week to @Flood and Flood's wife  family and friends.:smile:

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Oi @Flood e esposa de Flood :sorriso:

Obrigado por entrar em contato com o suporte técnico.: clap_tone2:

Assim descobriremos mais detalhes.: thumbsup_tone2:

Obrigado pelo seu magnífico interesse neste caso.: thumbsup_tone2:

Boa noite e boa semana para @Flood e esposa de Flood  família e amigos.:sorriso:

Best Regards

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It's a matter of waiting, although Kaspersky's database gives the impression that we don't live in a dangerous digital universe with so much spacing in the database's distribution dates.:thinking:

Hello @JPEKaspersky

You’re most welcome:relaxed:

It’s always a pleasure to assist you & thank you for your kind wishes; we return the same to you!

Yes, we must wait, patiently, however, regarding the “time between database's distribution dates”, & the “impression” such delays give, to put your mind at ease, we’ve raised the issue with Kaspersky Technical Support, the agent we chatted with does not know, however, he’s escalated the case to HQ experts, for an answer. 

As soon as they reply, we’ll update your topic. 

&, we checked another system, the information is replicated, the “Today” date is 18th Jul 2021, UTC+8

 

 

Best regards,

Flood:whale: +:whale2:

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