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Very long database distribution in time.


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I find that my KIS 21.31.0.391(d) has stopped at 7:04 am (CET-1) when it is my local time at 9:50 pm.

Are there any problems with Kaspersky servers?

Can anyone tell me if you are in the same situation?

Thank you very much.

 

 

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Best answer by Schulte 15 July 2021, 23:10

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36 replies

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Hello @Flood and Flood's wife 

Thank you for your prompt and friendly reply.:thumbsup_tone2:

Best regards:pray_tone2:

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Hello again.

Everything remains the same.

It will be a bug in my system because today I received the patch (e) or there was no update yet.

I am very sorry for my insistence but I am already getting worried.

Cordial greetings.

 

 

Userlevel 7
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Hello @JPEKaspersky,

Your patience always seems to be a few minutes too short :sunglasses:
New update 23:12 (CEST)

Userlevel 6
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Hello @Schulte 

Thank you very much for letting me know the new database date.:thumbsup_tone2:

I am very sorry for my lack of patience (unfortunately my fault).:frowning2:

I already thought it was the new patch, but as it took 19 hours I was getting apprehensive despite the explanation that @Schulte  had already given me on this subject.

I wish you a good night's rest and once again repeat my apologies for being so boring.:pray_tone3:

Userlevel 7
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Hello @JPEKaspersky

Update from Kaspersky:

 

 

Best regards,

Flood:whale: +:whale2:

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Thank you @Flood and Flood's wife  for the feedback provided and especially for your effort in solving this case.:wave_tone3:

 

Thank you very much for your reply and for keeping me informed.:thumbsup_tone2:

 

Many greetings:pray_tone3:

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Good afternoon.

I know this topic has been around for some time, however the problem remains, as the update database comes back again without being updated for more than 12 hours.

Anyone in the same situation?

Thanks for any response.

 

 

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Update completed recently and successfully.:thumbsup_tone2:

Sorry for the inconvenience.:pray_tone2:

Best Regards

 

 

Userlevel 7
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Hello @JPEKaspersky,

Welcome back!

 

 

Also, we’ve had no further information for the case logged with Kaspersky Technical Support 19th July, 2021, apart from their last response 30th July, 2021, which we shared with you previously. 

Best regards,

Flood:whale: +:whale2:

Userlevel 7
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Update completed recently and successfully.:thumbsup_tone2: Sorry for the inconvenience.:pray_tone2:

Ooops, missed this → we did not refresh our browser:sweat_smile:, nevertheless, atm, our software is stuck on 6th 9th 2021, 14:54…. 

Best regards,

Flood:whale: +:whale2:

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Hi @Flood and Flood's wife  , here we are again. :slight_smile:

Thanks for your interest and feedback.:thumbsup_tone3:

Greetings to you and your family.:pray_tone3: