Kaspersky
Question

Unplugged ethernet connection. How to restore Kaspersky VPN connection?

  • 27 May 2021
  • 1 reply
  • 53 views

Hello,

 

Good day, may I ask if it's somewhat normal for the product to unplugged the Ethernet connection. Currently, we're using a laptop with an ethernet adaptor as our source of internet and as of a couple days back, the internet has disappeared. There was no ethernet 2 there but there was a Kaspersky one which was new. So deciding to look for answers I tried looking up for solutions and spotted a similar experience. 

 

In all honesty, it was a hasty mistake in my part and I hastily deleted the VPN connection thing of the Kaspersky product. Good news, the Kaspersky ethernet unplugged thing is gone but now I have no idea to connect back to the previous Ethernet network. May I ask what I should do now? I'm not really good at doing this technical stuff, I'm quite bad at it actually.


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1 reply

Userlevel 6
Badge +1

Hello @Newguy!

You can try to check Device Manager to find your Ethernet adapter. Check properties of the adapter and search for any mentions of adapter fault.

Then you can try to reinstall the driver for this adapter.