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Unable to signin/update/protect at Internet Security in OS X 10.14.5 [Closed]

  • 5 August 2019
  • 1 reply
  • 138 views

Since Internet Security acting up, used [kismac19.0.0.294uninstaller.dmg] to uninstall and reinstall on OSX 10.14.5. V19.0.0.294b running but unable to "Sign In" error "Failed to connect to the server. Check your Internet connection and try again". Can't update database, etc.
Check all incompatible software issue.
Obviously no problem with my connection as I'm online to write this.
Thanks.
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Best answer by richbuff 6 August 2019, 03:14

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Userlevel 7
Badge +4
Welcome. I see that you have looked into this issue, and have not been able to resolve.

Therefore, I think a first thing best bet is to please send a request to Technical Support via My Kaspersky Account
Also please send in support these logs: https://support.kaspersky.com/common/macos/10909