Kaspersky
Question

Transfer license to new mobile

  • 24 March 2021
  • 4 replies
  • 67 views

So I recently got a new mobile but I can’t figure out how transfer the the licence from my old mobile to my new mobile there doesn’t seem to be any option to cancel it on my old mobile can anyone help me with this?


4 replies

Userlevel 7
Badge +9

Hello @Arsenal123

Welcome back!

1. Log into your MyKaspersky account & write down or take a screen print of the Activation code - you won’t be manually entering the code, but, it’s useful to have, just in case things don’t work. 

2. Go to the Devices tab, find the old mobile → image 1 below

3. Select Disconnect device → image 1 below

4. Confirm the disconnect action → image 2 below

5. On the new mobile, from Google Play Store, download KIS. 

6. Install KIS, make sure each "Permission" prompt is configured.

7. When the install is complete, shutdown the phone, completely power off, power on, login.

8. Start/open KIS, it will be the Free version.

9. Select the 3 horizontal bars, in the top left hand corner of the KIS application window. 

10. Select GET PREMIUM FEATURES

11. In the next window, select I HAVE A SUBSCRIPTION

12. KIS will automatically start connecting to the MyKaspersky account, a window should show saying "You have subscriptions for this app available on MyKaspersky"

13. Select DETAILS

14. The next screen will show the available subscription. 

15. Select the  to the right of the words Premium version & expiry date

16. A "connecting to server" window will display. 

17. A window will display "Thank you for activating the premium version. Your subscription is valid for x days. OK" → select the OK. 

18. Make sure you turn ON Internet Protection & assign KIS/Chrome permissions, the Phishing protection is done by KIS using the Chrome browser & the browser shipped with the phone. 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:

Android/KIS library

Hello @Arsenal123

Welcome back!

1. Log into your MyKaspersky account & write down or take a screen print of the Activation code - you won’t be manually entering the code, but, it’s useful to have, just in case things don’t work. 

2. Go to the Devices tab, find the old mobile → image 1 below

3. Select Disconnect device → image 1 below

4. Confirm the disconnect action → image 2 below

5. On the new mobile, from Google Play Store, download KIS. 

6. Install KIS, make sure each "Permission" prompt is configured.

7. When the install is complete, shutdown the phone, completely power off, power on, login.

8. Start/open KIS, it will be the Free version.

9. Select the 3 horizontal bars, in the top left hand corner of the KIS application window. 

10. Select GET PREMIUM FEATURES

11. In the next window, select I HAVE A SUBSCRIPTION

12. KIS will automatically start connecting to the MyKaspersky account, a window should show saying "You have subscriptions for this app available on MyKaspersky"

13. Select DETAILS

14. The next screen will show the available subscription. 

15. Select the  to the right of the words Premium version & expiry date

16. A "connecting to server" window will display. 

17. A window will display "Thank you for activating the premium version. Your subscription is valid for x days. OK" → select the OK. 

18. Make sure you turn ON Internet Protection & assign KIS/Chrome permissions, the Phishing protection is done by KIS using the Chrome browser & the browser shipped with the phone. 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:

Android/KIS library

Don’t see it listed there and it says 2/3 devices protected

Hello @Arsenal123

Welcome back!

1. Log into your MyKaspersky account & write down or take a screen print of the Activation code - you won’t be manually entering the code, but, it’s useful to have, just in case things don’t work. 

2. Go to the Devices tab, find the old mobile → image 1 below

3. Select Disconnect device → image 1 below

4. Confirm the disconnect action → image 2 below

5. On the new mobile, from Google Play Store, download KIS. 

6. Install KIS, make sure each "Permission" prompt is configured.

7. When the install is complete, shutdown the phone, completely power off, power on, login.

8. Start/open KIS, it will be the Free version.

9. Select the 3 horizontal bars, in the top left hand corner of the KIS application window. 

10. Select GET PREMIUM FEATURES

11. In the next window, select I HAVE A SUBSCRIPTION

12. KIS will automatically start connecting to the MyKaspersky account, a window should show saying "You have subscriptions for this app available on MyKaspersky"

13. Select DETAILS

14. The next screen will show the available subscription. 

15. Select the  to the right of the words Premium version & expiry date

16. A "connecting to server" window will display. 

17. A window will display "Thank you for activating the premium version. Your subscription is valid for x days. OK" → select the OK. 

18. Make sure you turn ON Internet Protection & assign KIS/Chrome permissions, the Phishing protection is done by KIS using the Chrome browser & the browser shipped with the phone. 

 

 

 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Resources:

Android/KIS library

Ignore previous reply all done thanks 

Userlevel 7
Badge +9

Ignore previous reply all done thanks 

Hello @Arsenal123 

Excellent:clap_tone3:

Thank you for taking the time to let us know:ok_hand_tone3:

We’re delighted the issue is resolved:cartwheel_tone3:

Flood:whale: +:whale2:

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