Kaspersky
Question

tranfer licence to device not working for Android

  • 27 October 2019
  • 1 reply
  • 579 views

Internet Security For Android does not allow licence to be transfered to any device. It recognized the device and my licence but will not send it to the devices ( i have 2 android devices, 1 Windows 10 device for which I use Internet Security for Windows. 

I do not have automatic on line protection because of this problem even though I have a valid licence.

Does anyone know a fix?

 

 


1 reply

Userlevel 7
Badge +11

Hello @jocust10,

Welcome!

In your online MyKaspersky account, does the orignal (Android) device show disconnected & the 2nd Android, show connected or vice-a-versa?

 

 

Can you let me know which steps you’ve tried, to “send” the license to the 2nd Android & the Windows device please?

Is the KIS license for 3 devices?

Thank you.  

 

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