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Total/Internet Security 21 blocks Video-Streaming of Dazn.com [SPLIT]

  • 25 February 2021
  • 10 replies
  • 246 views

Have the same Problem that Kaspersky Total Secure 21 block the Video-Streaming of Dazn.com

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Best answer by Anonymous 26 February 2021, 07:22

Hello!

Try also to add www.dazn.com URL to SSL exclusions (Settings - Network settings - Manage exclusions).

Then retest the issue after restart of Kaspersky product and browser.

We expect this isssue fixed in upcoming MR3 version of product.

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10 replies

Hi,

I have the same problem - using Edge, Chrome, Firefox, the browser doesn’t matter. When I deactivate the  Kaspersky Internet Suite DAZN-streaming works  fine.

 

Br heiden_7

Userlevel 7
Badge +9

Hello @Mig10 & @heiden_7

Welcome and apologies for the delay responding to your posts:disappointed_relieved:

  1. Which KTS/KIS version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About 
  2. What actually happens when “Kaspersky blocks Video-Streaming of Dazn.com”, post a full screen image of the problem? 
  3. Is Private browsing → Allow data collection on Dazn.com Allowed (image 1 - 1)?
  4. Is Anti-Banner → Banners on Dazn.com Allowed (image 1 - 2)? 
  5. Add an Dazn.com Allow exclusion to NetworkEncrypted connection scan (image 2  - 3 to 8)?
  • :warning: Exit all browsers, do each step above one at a time, restart & test each change then exit the browser before applying the next change & also reboot the computer using Shutdown, not Restart:warning:

 

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hello!

Try also to add www.dazn.com URL to SSL exclusions (Settings - Network settings - Manage exclusions).

Then retest the issue after restart of Kaspersky product and browser.

We expect this isssue fixed in upcoming MR3 version of product.

Hello Flood and Flood's wife, 

Thank you for Information.

  1. My KTS Version is 21.2.16.590 (b).
  2. This i see when i start a Video-Streaming. The circle rotates all the time and nothing happens.
  3. Also Allow Data Collection and nothing happens.

  4. Anti Banner for Dazn is allowed and not works.

  5. I add Dazn.com to the Allow exclusion also not works.

 

Best Regards 

Mig10

Userlevel 7
Badge +9

Hello @Mig10

You’re most welcome:relaxed: !

Thank you for posting back & the added information:ok_hand_tone3:

  • Please try the extra steps added above, by @Anton Mefodys:
  1. Exit browser. 
  2. Add www.dazn.com URL to SSL exclusions (Settings - Network settings - Manage exclusions).
  3. Exit & restart KIS.
  4. Retest? 

Please share the outcome?

Thank you:pray_tone3:

Flood:whale: +:whale2:

Hello,

Now i have Add www.dazn.com URL to SSL exclusions, and then i try and it looks like works now.

In evening i try again and let you know it works also.

 

Thank you and best regards 

Mig10

 

Userlevel 7
Badge +9

Hello @Mig10

Excellent:grinning: !

Thank you for taking the time to let us know:ok_hand_tone3:

Best regards 

Flood:whale: +:whale2:

Hello @Flood and Flood's wife , @Anton Mefodys  

 

I have try again and it works.

Thanks for help fix the Problem,

 

Best regards

Mig10

I have this issue and not super tech savvy so may need step by step help!  Using chrome on a windows 10 desktop and wheel just spins and spins.  Weirdly though it will load on an older desktop linked to same Kaspersky account.  I have removed ad blocker - nothing, allowed data collection under Private Banner - nothing and allowed banners - nothing.  I think I followed the instrurctions properly re adding DAZN.com under Manage Exclusions and again - nothing.  Internet speed is fine, cache and cookies cleared per DAZN’s help page.  Any more thoughts?

Userlevel 7
Badge +9

Need step by step help! 

  1. Using chrome on a windows 10 desktop and wheel just spins and spins. 
  2. I have removed ad blocker - nothing,
  3. allowed data collection under Private Banner - nothing.
  4. allowed banners - nothing. 
  5. added DAZN.com under Manage Exclusions- nothing. 
  6. Internet speed is fine.
  7. cache and cookies cleared per DAZN’s help page.

 

Hello @Hugo55

Welcome!

:white_check_mark: The problem is supposed to be fixed in version 21.3.10.391:white_check_mark:

  1. Which KIS version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ?
  2. Add an Active exclusion for www.dazn.com  as well as dazn.com - see image 1 below
  3. To reset Chrome - go to chrome://settings/reset, select Restore settings to their original defaults
  4. If 21.3.10.391​ is not installed, uninstall existing Kaspersky software, save License information only → image 2

     

     

    → download & install  21.3.10.391, at the end of the install, shutdown the computer using Shutdown, not Restart, power on, login, make sure Kaspersky is active:
  5. Check Kaspersky version & patch → make sure it’s 21.3*
  6. Run a manual Database update
  7. Run a manual Full scan allow it to complete.
  8. Start Chrome & recheck danz? 

Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

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