Kaspersky
Question

Technical Request, The Application and System info field shows ‘No result found’. [MERGED]

  • 24 August 2021
  • 7 replies
  • 221 views

I can’t create technical request. The Application and System info field shows ‘No result found’.

I tried it from several accounts. What is the main error actually

?


7 replies

Userlevel 7
Badge +11

I can’t create technical request. The Application and System info field shows ‘No result found’.

I tried it from several accounts. What is the main error actually?

Hello @farhanakhtar

Welcome!

Interesting! You’re the second person today with the same problem:thinking: !!

  1. Does the same issue repeat in every supported browser: Chrome, Edge Chromium? 
  2. Which version & patch(x) of Kaspersky software is installed → on the Windows taskbar or hidden icons → rightclick the Kaspersky icon → select About
  3. Has the machine been shutdown → powered OFF & ON recently? 
  4. Go to the Support page → scroll down to the lower part of the page, select Product help → from the Choose a communication channel options, select Chat or Email.
  5. When support actually contact you, ask them to please help you fix the problem filling in the request form as well as resetting the activation code
  6. If you have any trouble contacting support via Chat or Email, please post back? 

Thank you:pray_tone3:
Flood:whale: +:whale2:

Userlevel 7
Badge +6

Hi @farhanakhtar , this is a known issue (5114299), we are working on a fix. I will update this topic as soon as it is resolved. 

Userlevel 6
Badge

Good morning everybody.

This problem also came to me today, I didn't have it before.

 

 


@Berny Hey man I am trying to raise a ticket, but looks like the form is not working 

Userlevel 7
Badge +9

@naxx

Please see comment from @Igor Kurzin :

https://community.kaspersky.com/kaspersky-internet-security-13/technical-request-the-application-and-system-info-field-shows-no-result-found-19693?postid=86720#post86720

 

Please go to Live Chat https://support.kaspersky.com/b2c/
→ Select country
→ Choose a communication channel

→ Chat

Hi there,

I try to send a new request technical support but when i click on to choose Application and System Information there is no list shown while is a require fieldso i can’t send the request

Userlevel 7
Badge +9

@Jipajaya Welcome.

Please see this Topic :

 

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