Kaspersky
Question

SurfShark VPN on MacOS can't connect

  • 25 December 2021
  • 7 replies
  • 111 views

Hi, a few days ago I installed the SurfShark VPN on MacOS. I have the Kaspersky Internet Security but as long as I have turned it on, the VPN cannot connect. If I turn off the KIS, the VPN does connect. Has anyone had this issue? 


7 replies

Userlevel 7
Badge +11

Hello @mst888

Welcome!

  1. Which MacOS version? use Read before you create a new topic! as a guide. 
  2. Which KIS version?  use Read before you create a new topic! as a guide. 
  3. Which SurfShark VPN version? 
  4. Are there any errors in the KIS Reports? 
  5. Since installing  SurfShark VPN, has KIS been restarted?
  6. Has the issue been logged with Kaspersky Consumer support

Please let us know?

Thank you:pray_tone3:

Flood:whale:+:whale2:

  1. My MacBook has macOS Monterey 12.1
  2. I run KIS version 21.1.0.150c
  3. I have SurfShark version 3.11.0
  4. There’s no errors on KIS Reports
  5. Since I installed SurfShark VPN I have restarted several times KIS
  6. Yes, I’ve logged this issue with Kaspersky Consumer support
Userlevel 7
Badge +11

Hello @mst888

Thank you for the information!

  • In the last month there’ve been several problems reported by other Community members, but, for macOS Monterey 12.1 & Kaspersky’s VPN, not a 3rd pty VPN. 
  • Please wait for Support to respond, they may request logs, traces & other data; if they provide a solution please share it with the Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Hello Flood,

I’m having the exact same problem. I was wondering if you ever found a solution?

 

thank you

Cam

Userlevel 7
Badge +7

Hello @cdoany !!

 

Please clarify - does disabling Network Attack Blocker in our antivirus settings (KIS\KSC) help?

Thank you Danila,

 

Disabling the network attack blocker does work, so that’s helpful, thank you :).

But I think this is still a temporary fix as I really don’t want to keep the network blocker off.

Maybe there’s some way to mark surfshark as safe for network attack blocking?

 

thank you.

 

Userlevel 7
Badge +7

@cdoany For now, this is the only temporary solution. We are working on a fix.

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