Kaspersky
Question

Subscription Problem Detected

  • 8 July 2021
  • 4 replies
  • 79 views

How should I do if I encounter a subscription problem while I still far away from my next renewal date? 

 


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4 replies

Is my license file missing ?

 

Userlevel 7
Badge +11

How should I do if I encounter a subscription problem while I still far away from my next renewal date? 

Is my license file missing? 

Hello @Jofwindsurfs

Welcome!

Please let us know the outcome? 

Thank you🙏🏼

Flood🐳+🐋

Thanks for asking me to go through the steps although it is just partially helpful. After I reinstalled the software, the license issue is still there until I logged in my Kaspersky’s account and manually add my computer into ‘My Desktop’ and key in the activation code. Problem solved!

Userlevel 7
Badge +11

Thanks for asking me to go through the steps although it is just partially helpful. After I reinstalled the software, the license issue is still there until I logged in my Kaspersky’s account and manually add my computer into ‘My Desktop’ and key in the activation code. Problem solved!

Hello @Jofwindsurfs

You’re most welcome:relaxed: !

Thank you for posting back and advising how you solved the issue:clap_tone3: 

We’re delighted the issue is resolved:cartwheel_tone3:

Thank you for taking the time to let the Kaspersky Community know:pray_tone3:

  1. Did you fill in the Was this information helpful? How can we improve this article? form, so that Kaspersky documentation specialists fix the article? 

 

 

 

Thank you:pray_tone3:

Flood🐳+🐋