Kaspersky
Question

Strange CoreSync Application, prevents shutdown?

  • 4 September 2019
  • 4 replies
  • 29517 views

Hi, I am a Kaspersky Internet Security user,

I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown.

here is the screenshot:
https://ibb.co/m0ypQ6N

Do you think it may be a harmful application disguising itself as adobe coresync?

4 replies

Thanks Flood,

problem started recently,
Adobe Cretive Cloud is 4.9.0.504
windows 10 1903 18362.295
KIS and Creative Cloud licensed of course,
KIS 19.0.0.1088 (g)
I ran a full scan, no threat found.
Logs are clean.

After Uninstalling Creative Cloud, strange app is gone, but after reinstall it appeared again, so I guess its definitely Adobe App, I think I need to report it to Adobe, that one of their app with a strange and long name is preveting shutdown.

Thanks.
Userlevel 7
Badge +4

Hello, @ergin 

What’s the situation now? Thanks

Regards.

Userlevel 7
Badge +9
I am a KIS user, I have Adobe Creative Cloud installed on my computer and I think CoreSync is a part of their software but everytime I try to shutdown computer, a strange C++ class name like application is preventing the shutdown. Do you think it may be a harmful application disguising itself as adobe coresync?
Hello @ergin,
Please tell us:
  1. Has the problem just started or has it always happened?
  2. Adobe Creative Cloud version?
  3. Operating system name? version? build?
  4. KIS: Free? or Licensed? (see note at end of my reply), version ? patch(x)? x=letter
  • Are KIS databases up to date and updating automatically?
  • Have you run KIS manual FULL scan with no other applications or activity while the scan runs?
  • Are there any events (Adobe / CoreSync) in KIS Reports?
  • Are there any (Adobe / CoreSync) in Windows Event logs?
  • Have you uninstalled Adobe Creative Cloud, shutdown using Full shutdown method.
  • Restarted system, logged in, activated KIS.
  • Downloaded and reinstalled Adobe Creative Cloud , shutdown system using Full shutdown method.
  • Restarted system, logged in, activated KIS.
  • Checked Task Manager, what Adobe Creative Cloud processes are active?
  • Rechecked shutting down system, does CoreSync popup repeat?
Please let us know?

Thank you🙏🏽


CoreSync

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Userlevel 7
Badge +9
After Uninstalling Creative Cloud, strange app is gone, but after reinstall it appeared again, so I guess its definitely Adobe App, I think I need to report it to Adobe, that one of their app with a strange and long name is preventing shutdown.

Hello @ergin,
Thanks for posting back🙏🏽.
I agree, definitely check with Adobe Tech Support.
From what I can see, this is a known (to Adobe) issue.
I would not recommend creating an exclusion for CoreSync
Please keep us updated?
Best regards.

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