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Safe Money:there’s not prompt for action message, instead the bank website is opened directly via normal browser,

  • 22 February 2020
  • 6 replies
  • 127 views

Hi,

I’m sorry for the trouble, but I have a little issue with Safe Money when trying to open a bank website..

It never happened in the past, but now, with various browsers like firefox and chrome, when I try to open RBCRoyalBank website, there’s not prompt for action message, instead the website is opened directly via normal browser, without any prompting by Safe Money anymore.. I tried with other Banks websites, and there’s no problem, there’s always a prompting message asking if I want to open it via Safe Browser..

So, I’m really sorry for the inconvenience, but I would like to know if it’s my issue, or it’s the same for others too with this particular website bank.. I mean, I thought it was my laptop issue, but even after a clean install, there’s no prompting message for RBCRoyalBank website to open in safe browser (in the past it always appeared for RBC), so I tried with a new Desktop computer, and it’s the same as my laptop; no message asking for the website to be opened with safe browser..

If I add the RBCRoyal bank website to Safe Money page, I can open it in safe browser from there, without any problem, but I would like to know please, if I’m the only one, that, when trying to access this particular website (before adding it manually to Safe Money page of course) on a normal browser, it open directly from there, without any prompt from Safe Money please..

To try, it must not be added or already be on the Safe Money page, it must be like a first trying to open that website via normal browser.. Sorry and thank you.

Sorry for the long message, hopefully it’s not too confusing, and thank you.

Wish a nice day to everyone ^^

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Best answer by FLOOD 26 March 2020, 03:09

Hello @Winter

Kaspersky have advised the issue has been fixed.

Please let us know if any issues persist?

Thank you:pray_tone3:

Flood:whale:

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6 replies

Userlevel 7
Badge +6

Hello @Winter,

Welcome!

Using Google,  I searched for RBCRoyalBank website & opened, using that method, I get the same result, RBCRoyalBank does not open in a (Kaspersky) SafeMoney - Protected browser

 

Thank you:pray_tone3:

Flood:whale:

Thank you very much,

I really appreciate your help, and at least now thanks to you, I know that it wasn’t my computer issue.

It’s strange, because until a little while ago, there wasn’t any problem with Safe Money and RBC.. Maybe some change on their website, or from Kaspersky, creating an incompatibility issue or something like that.. 

Thank you again for your help and your kind answer and I wish you a good day ^^

Userlevel 7
Badge +6

Hello @Winter,

You’re most welcome:ok_hand_tone3: 

Thank you for raising the issue, it’s a good pickup:clap_tone3:

It’s unusual & requires further investigation, the issue has been raised with the RBCRoyalbank & with Kaspersky.

I’ll update you when information is available.

You have a good day too!

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +6

Hello @Winter

Kaspersky have advised the issue has been fixed.

Please let us know if any issues persist?

Thank you:pray_tone3:

Flood:whale:

Thank you very much, I tried and it seems that now is working properly!

I really appreciated all your help, and thank you again!

 

Wish you a nice day ^^

Userlevel 7
Badge +6

Hello @Winter,

You’re most welcome!

It’s great to read the issue is resolved, thank you for taking the time to let us know:relaxed:

You have a nice day too!

Thank you:pray_tone3:

Flood:whale:

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