Kaspersky
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Safe Money Fails to Launch Browser

  • 17 March 2021
  • 5 replies
  • 98 views

For about a week now, when ever I try to use Safe Money, I receive a message that the browser has failed to launch. I have changed the default browser and I get the same message with each browser. I have tried Firefox, Chrome and Edge. None of them will open.

All of the browsers and Kapersky are running the most recent versions.

 

I am running Windows10 home and version 21.2.16.59 (b) of Kapersky Internet Security.

 

Any ideas?

 

Thank you!

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Best answer by Berny 17 March 2021, 23:21

@Jenifgrr Welcome. Please install on top KIS 2021 MR3 
Kaspersky Support article: https://support.kaspersky.com/15595

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Userlevel 7
Badge +8

@Jenifgrr Welcome. Please install on top KIS 2021 MR3 
Kaspersky Support article: https://support.kaspersky.com/15595

That did the trick! Thank you @Berny !

Hi

I am experiencing the same problem and updated KIS as suggested above.  I re-booted my Windows 10 PC immediately after running the update.

I am now on KIS version 21.2.16.590c

However, the Safe Money protected browser still does not open for any of the saved links/providers.  An egg timer briefly flashes but then nothing.

Any suggestions?

Thank you

Userlevel 7
Badge +8

@Viffer800 Welcome. Please download/install KIS 21.3.10.391 (MR3)

Kaspersky Support article https://support.kaspersky.com/15595

@Berny 

Sorted.  Thank you very much :thumbsup:

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