Kaspersky
Question

Safe Money 2 step authentification, green box, blank screen.

  • 1 September 2020
  • 1 reply
  • 61 views

I use a bank that requires me to enter a code after I sign in to access my accounts. I get the code but the screen I need to enter the code on is blank. I get the green box around the screen but there is nothing on the screen and I cannot proceed to enter the code. This happens when I use safe money. I have tried firefox and edge and neither one works. I can access my account if I DO NOT use safe money.


1 reply

Userlevel 7
Badge +9

@DaveI Welcome. Please contact K-Lab Technical Support https://center.kaspersky.com 

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