Best answer by richbuffView original
Hi, I have had Kaspersky Internet Security for about 2 years now on my windows 7 laptop without any problems at all. I have recently purchased a windows 10 laptop so I requested a download for my new computer as I had 3 devices on my account. Maybe I should have checked to see if it was compatible first as it caused a few problems with my new computer. The internet kept dropping out and the computer froze when I tried to fix the internet connection. I was advised to remove Kaspersky, so I did. I first went to Control Panel-programs-uninstall Kaspersky. It ran for a short time then came to a stop, I tried this action again only for a window saying "this action is only valid for products that are currently installed. I went to C drive-program -filesx86, found Kaspersky went to delete, another window saying can't be completed because folder is open in another program, I don't know where this folder would be. Kaspersky is still on my computer somewhere but I don't know where to look now. My internet stays on, however the signal continues to drop and go up again. My laptop doesn't freeze anymore which is good, but obviously Kaspersky is still here, but where?
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