I have a very specific problem with the website of the UK company screwfix.com which seems to be being caused by KIS or KIS is seeing something about the website it doesn’t like. When I use my desktop machine and search for anything on the site, the first page of results comes up OK - but when I go to the next page of search results, it hangs completely in the state shown below with the message “please wait whilst we update your selection”.
I have three browsers on my desktop machine - and it happens on both Chrome and Firefox, but is actually OK with Edge (which at least gives me a workaround).
I’m running KIS 184.108.40.2060(b) as of the 2nd January which is the current version I believe. If I uninstall KIS, the problem disappears immediately, and returns on re-install. I can’t be 100% certain but I think the problem may have started when this version was installed as I’ve been using the screwfix website for years without any problem.
I’ve tried just pausing the KIS protection but it doesn’t seem to be enough - the problem only went when I uninstalled it.
screwfix.com is such a popular site that this isn’t likely to be a website or browser problem. We have two other machines in the house:
My laptop which is just running Windows Defender, and that works fine on the Screwfix site whatever browser I use.
My wife’s machine which is running a much older version of KIS, and that also works fine on the Screwfix site regardless of browser.
Any ideas? If not, I’d appreciate someone at least testing to see if they see the same fault on the same version as me. Thanks!
Best answer by Anonymous
I expect the issue should be resolved in 1-2 days globally via fix in databases.
p.s. the issue related to inject script option. But it is related to scanning SSL (the reason that excluding SSL for this URL helps).