I have a license of Kaspersky Internet Security 2020 for 5 devices, purchased in Portugal.
My wife is in Brasil with is PC with the license expired and we canot activate the new license code, how can we have a solution?
Best answer by Flood and Flood's wife
Kaspersky has a “rule” the activation of the product must be in the country it was purchased in.
If that’s not possible, please contact Kaspersky Technical Support, they may be able to assist:
They will need the following information:
- Region where you tried to activate the product.
- Activation time and date.
- Activation code of 20 symbols (four groups of five characters)
- Detailed description of the issue.
- IP address of the computer on which the product is installed. To find out the IP address, use one of these services.
- The Internet service provider.
- A screenshot of the main application window of the product you tried to activate.