Portugal license - Can't activate in Brasil due to regional activation restriction. [Closed]

  • 14 February 2020
  • 1 reply

I have a license of Kaspersky Internet Security 2020 for 5 devices, purchased in Portugal.

My wife is in Brasil with is PC with the license expired and we canot activate the new license code, how can we have a solution?



Best answer by Flood and Flood's wife 14 February 2020, 01:38

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Userlevel 7
Badge +11

Hello @Eurico,


Kaspersky has a “rule” the activation of the product must be in the country it was purchased in.

If that’s not possible, please contact Kaspersky Technical Support, they may be able to assist:

They will need the following information:

  • Region where you tried to activate the product.
  • Activation time and date.
  • Activation code of 20 symbols (four groups of five characters)
  • Detailed description of the issue.
  • IP address of the computer on which the product is installed. To find out the IP address,  use one of these services.  
  • The Internet service provider.
  • A screenshot of the main application window of the product you tried to activate.

Thank you:pray_tone3: