Kaspersky
Question

Phone locked and there is no Forgot The Code.

  • 2 November 2021
  • 1 reply
  • 25 views

I want to use recovery code but there is no " I forgot the code " button


1 reply

Userlevel 7
Badge +11

Hello @Fedo

Welcome!

  1. Does your phone have a pin code & do you know the pin code? 
  2. Does your phone have fingerprint authentication & do you use fingerprint authentication?
  3. When you installed KIS did you add a secret code, not the MyKaspersky RECOVERY code? 
  4. Does the phone have internet access & is it active now? 
  5. Which steps have you taken so far? 
  6. Show us a screen print, we need to see the screen or screens you see please? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

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