Kaspersky
Question

Phone locked and there is no Forgot The Code.

  • 19 September 2020
  • 1 reply
  • 88 views

My Kaspersky Internet Security for Android locked my Samsung Galaxy J7 Prime after I restart it. I don’t have a pin for that. It also does not show FORGOT THE CODE in the screen so I can’t enter my recovery code. Please help I don’t want to wipe out my data.

 

Here is a picture of my screen.

 


1 reply

Userlevel 7
Badge +11

Hello @BlueMoon

Welcome!

  • Does the android have a PIN CODE at all → before you installed Kaspersky Internet Security (KIS), you never used a PIN CODE for the android, is that correct? 
  • Which operating system version is the android? 

The steps are:

  1. Phone locks → image 1
  2. Select UNLOCK →  image 2
  3. Enter android PIN CODE → image 3

 

 

 

 

 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Resources:

KIS Anti-theft

Anti-theft

About Anti-Theft

Unlocking the device

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