Payment declined while renewal [Closed]

  • 31 March 2020
  • 1 reply


Dear Technical Team,
Hi. This is Sivaranjini from Coimbatore, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 31/03/2020 12:39 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction. Please check the last message. I humbly request you to help me with this as soon as possible. Thanking you

Yours sincerely,
Sivaranjini R



Best answer by Flood and Flood's wife 31 March 2020, 10:04

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Userlevel 7
Badge +11

Hello @Sivaranjini Ravichandran 


  • Unfortunately, the Kaspersky Community cannot fix licensing / payment issues, you must contact Kaspersky Technical Support
  • On the Support for Home products page, select your Country, select Purchasing & Licensing, then select from available options: Phone (not available all regions), Online Chat (not available all regions), Submit a request - via your MyKaspersky account. 

Thank you:pray_tone3:



What to do if you did not receive the activation code after buying a Kaspersky application