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Outlook 2019 body blank [Closed]

  • 11 May 2021
  • 3 replies
  • 190 views

Using win10 pro 64-bit and kis 21.3.10.391 (b). As of today, all Outlook 2019 message bodies are blank. Am able to copy the email message body but it is not visible in outlook 2019. The task body is also blank. Updated the 1050ti drivers to the latest version, no difference. Can you please assist?

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Best answer by ronsky 11 May 2021, 22:43

Update:

@Berny

it appears it is this issue:

https://answers.microsoft.com/en-us/outlook_com/forum/all/email-in-outlook-not-displaying-properly/0994aec6-9756-4673-bc29-15930528ce0d

and not the kis fault. I guess we can remove this post now. Thanks for the support.

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@ronsky 

Why do you suspect Kaspersky in this issue,  did you visit the Microsoft Community.

@Berny Valid point. I saw this MS post:

https://docs.microsoft.com/en-us/outlook/troubleshoot/message-body/email-message-body-is-blank-in-outlook

that lead me to believe it was AV in this case.

Update:

@Berny

it appears it is this issue:

https://answers.microsoft.com/en-us/outlook_com/forum/all/email-in-outlook-not-displaying-properly/0994aec6-9756-4673-bc29-15930528ce0d

and not the kis fault. I guess we can remove this post now. Thanks for the support.