Kaspersky
Question

No sound on external speaker Windows 10

  • 8 January 2021
  • 1 reply
  • 50 views

I was watching streamed video on the computer when the sound went off. There was no sound output on either the external speakers or the internal speaker. I contacted Microsoft via their support webpage and reported this. The sound output returned to operating condition.

After a few days the sound output again went off on the external speakers but continued on the internal one.  I now have to watch streamed video on the TV to get adequate sound quality on Youtube videos. The computer is a HP Elite 8200


1 reply

Userlevel 7
Badge +8

@PaulBrown5095 Welcome. Do you suspect Kaspersky in this issue ?

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