no audio after rebooting

  • 29 November 2021
  • 9 replies

after i installed kaspersky it scanned “trojan.win32.hosts2.gen” so i removed it after that i rebooted.

after i reboot my pc it says something about scan and after that, i reboot my pc again. and now there’s no audio


Best answer by Stuffy 29 November 2021, 10:15

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9 replies

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@Stuffy Welcome.

Can you please provide a screenshot from the message that appears after reboot.

@Berny i mistyped. it actually says that I should update database. and after that I restart my pc and now I have no  audio.

Userlevel 7
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@Stuffy Please check your audio card driver ?

@Berny yeah i already checked it earlier and originally it says “windows cannot load the device driver for this hardware. the driver may be corrupted or missing. (code 39)” after i uninstall Kaspersky it says it’s working properly. but the volume tab still says “ no speaker or headphones are plugged in”

Userlevel 7
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@Stuffy  Did you try on another USB port ?

@Berny yeah i tried that too. i also tried uninstalling/ re-installing the audio driver, updating it, but still no luck. originally the volume tab says no output device is enabled. then it changed to no speakers or headphones are plugged in

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If you suspect Kaspersky in this issue please contact Kaspersky Technical Support :

→ Contact us → Product help → E-mail → Contact Support

@Berny i just system restored my pc so it works now

I confirm to have the same result when installing kaspersky internet security. Any news from kaspersky?