My Tinkercad with a lot of 3D designs will not load the designs anymore to the edit page. I start the Thinkercad and can click on “Thinker This” for one of my 3d objects (open and edit a design) but then I get the loading page for a endless time.
I did read about the problem that looks like mine where I have put www.tinkercad.com/ in to the Mananage Exclusions but this dit not work.
System is Win10 with Kis, the same works well on my andoid phone.
Can anyone please help me?
Best answer by FLOOD
- I’ve tested & retested the issue and cannot replicate.
- If your Kaspersky software is licensed, please raise a case with Kaspersky Technical Support; the support team will need a GSI & Windows Logs and they may request Traces, run as the issue is replicated; if Traces are required they will step you thru the necessary steps.
- After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
- Please let us know the outcome when it’s available?