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my kaspersky internet security 2019 wont run [Closed]

  • 13 July 2019
  • 2 replies
  • 144 views

I have a windows 8.1 installed on my pc and bcs kaspersky slows my laptop doen i had to use the exit option of application instead of pausing its protectiin but right now no matter how many times i restart my computer internet security wont run and my pc has erroes about prtoection in action center bcs kaapersky wont run any idea what should i do tnx
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Best answer by Flood and Flood's wife 13 July 2019, 09:37

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Userlevel 7
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  1. Is the Kaspersky software" Free or Licensed?
  2. You mention PC & Laptop, is there 1 or 2 devices that you need help with?
  3. Have you uninstalled and reinstalled Kaspersky software?
  4. If "no", please do not do this, just tell us please and we'll provide directions.
  5. Have you started Windows in safemode and see if Kaspersky software activates?
  6. Can you share screen images of the errors please?

Numbers in previous post mixed up😶
Userlevel 7
Badge +11
Hello Sae77077,
Welcome!'
  1. Is the Kaspersky software" Free or Licensed?
  2. Have you uninstalled and reinstalled Kaspersky software?
  3. You mention PC & Laptop, is there 1 or 2 devices that you need help with?
  4. If "no", please do not do this, just tell us please and we'll provide directions.
  5. Have you started Windows in safemode and see if Kaspersky software activates?
  6. Can you share screen images of the errors please?
Please post back.
Thanks.

References:
How to start a PC running Windows 8/8.1 in Safe Mode https://support.kaspersky.com/common/windows/493#block2
Which OS installed on my computer?
https://support.kaspersky.com/common/windows/2684#block1