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My Kaspersky Account: when these keys will expire, will disappeared from “my licenses” on my kaspersky completely or will they look like expired ? [Closed]

  • 10 February 2020
  • 8 replies
  • 391 views

  • Anonymous
  • 0 replies

Hello !!! I have a little question, I bought few days ago the KIS for windows and KIS for android and I entered the two keys into my kaspersky account, when these keys will expire, will disappeared from “my licenses” on my kaspersky completely or will they look like expired ?? And if they still look like expired can I manualy removed them, because there is no such an option from what I looked  ?? Thanks in advance and sorry for my english !!

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Best answer by Schulte 11 February 2020, 00:04

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8 replies

Userlevel 7
Badge +9

@bep1995 Welcome. The Keys will be marked as expired , a remove option is not available.

Userlevel 7
Badge +8

In addition to @Berny 

there is no remove, you only can hide the expired licenses

 

 

Userlevel 7
Badge +11

Hello !!! when these keys will expire, will disappeared from “my licenses” on my kaspersky completely or will they look like expired ?? And if they still look like expired can I manualy removed them. 

Hello @bep1995,

Your english is great, do not worry:ok_hand_tone3:

Expired licenses show as expired. 

Expired licenses can be hidden by selecting Hide.

 

Thank you:pray_tone3:

Flood:whale:

Thanks for your fast response !! It’s very annoying if there is no delete option 

@Schulte can you show me how looks an expired license if i hide it ??

Userlevel 7
Badge +8

...then you have a box 'Hidden Licenses (xx)' at the bottom of the page. You can extend it (as shown in the screenshot).

 

 

 

 

Userlevel 7
Badge +11

Hello @bep1995

Adding on to @Schulte’s last reply, on the MyKaspersky account Licenses tab, there are 3 License categories, ALL, ACTIVE, INACTIVE: 

Note, INACTIVE is not shown if NO expired licenses exist. 

 

All expired Licenses will only be visible if:

  1. An expired License is not hidden.
  2. ALL tab is selected.
  3. INACTIVE tab is selected. 

Thank you:pray_tone3:

Flood:whale:

@Schulte @FLOOD  thank you very much !! otherwise I would have to delete my account and create new every year to keep it clean !!

Userlevel 7
Badge +11

Hello @bep1995,

You’re very welcome:ok_hand_tone3:

It used to be, there was no HIDE option, the only way was to contact the Technical Team, they would “manually” hide an expired License; Kaspersky has now given Kaspersky Customers better control of the License interface by introducing the HIDE option:cartwheel_tone3:

Thank you:pray_tone3:

Flood:whale: